Waveware Call Manager Bedienungsanleitung

WaveWare Technologies, Inc. “We Deliver Information at the Speed of Light” Call Manager Software Call Manager Setup Manual Table of Content

Email the “Request Key” for Call Manager to WaveWare After you Click on the “Start Email Client” Button…(Fig. 8) This should start and open an E-ma

Registering/Activating Call Manager WaveWare will send a Reply Email with the “Registration/Activation Key” for either a Trail Key or Permanent Key

WaveWare Technologies, Inc. “We Deliver Information at the Speed of Light” Call Manager Software Configuring the Call Manager Software NOTE

STEP 1 – Configure Inovonics Input Com Port Click on the “Configure Input COM Port” Button as shown in Step 1. See Fig. 15 Fig. 15 Choose

STEP 2 – Configure Input Com Port – Wired Call System Click on the “Configure Input COM Port” Button as shown in Step 2. See Fig. 17 Fig. 17

STEP 3 – Configure Input Protocol – Wired Call System Click on the “Protocol” Option to be used as shown in Step 3. See Fig. 19 Choices are: TAP,

STEP 4 – Configure Output Com Port – Connect Paging System Click on the “Configure Output COM Port” Button as shown in Step 4. See Fig. 22 Fig.

STEP 5 – Configure E-Mail Server Click on the “Configure Mail Server” Button as shown in Step 5. See Fig. 24 Fig. 24 See Next Page for the Mai

Configure E-Mail Server – Continued In this Tab, you would enter the “Mail Service’s Information” (SMTP) that you will be using. You may need to obt

STEP 6 – Define Message Recipients Click on the “Define Msg Recipients” Button as shown in Step 6. See Fig. 25 Fig. 25 Click on the “ADD” Butt

WaveWare Technologies, Inc. “We Deliver Information at the Speed of Light” Call Manager Software Software Overview Call Manager Software is

Define Message Recipients - Continued Add a “Name” Associated with the “Pager ID” you want to use. See Fig. 26 Or Add an “ID Number” Associated wit

STEP 7 – Define Call Device Types Click on the “Define Call Device Types” Button as shown in Step 7. See Fig. 29 Fig. 29 You will see a List

STEP 8 – Define Rooms / Residents Click on the “Define Rooms / Residents” Button as shown in Step 8. See Fig. 33 Fig. 33 Click on the “ADD”

Define Rooms / Residents - Continued Add a “Room Number” and the “Resident” Name Associated with the Room. See Fig. 35 Or Add a “Room Number” and l

STEP 9 – Register Call Devices Click on the “Register Call Devices” Button, as shown in Step 9. See Fig. 38 Fig. 38 Choose the “Wired Call S

STEP 9 – Register Call Devices – Wired Call Systems Configuring the “Wired Call System Input Port” Configuration for use as a Wired Call Device - “

STEP 9 – Register Call Devices – Wireless Inovonics Configuring the “Inovonics Wireless System Input Port” Configuration for use as a Wireless Tran

STEP 9 – Register Call Devices – Wireless Inovonics Configuring the “Inovonics Wireless System Input Port” Configured for use as a Universal Trans

STEP 9 – Register Call Devices – Wireless Inovonics Configuring the “Inovonics Wireless System Input Port” Configured for use as a Universal Transm

STEP 10 – Register Receivers Click on the “Register Receivers” Button as shown in Step 9. See Fig. 41 Fig. 41 In this Step, you are Registering

Registration and Activation Information: WaveWare Support “Strongly Recommends” Requesting a Fully Functional “Trial” Activation Key to Start. This

STEP 11 – Define Stations Click on the “Define Stations” Button, as shown in Step 10. See Fig. 44 Fig. 44 In this Step, you will Define Station

STEP 12 – Assign Pagers to Stations Click on the “Assign Pagers to Stations” Button, as shown in Step 11. See Fig. 48 Fig. 48 In this Step, you

STEP 13 – Assign Rooms to Stations Click on the “Assign Rooms to Stations” Button, as shown in Step 12. See Fig. 51 Fig. 51 In this Step, Rooms

STEP 14 – Schedule Reports – Report Templates ** NOTE ** Before you can continue to Step 14 you need to First Create a Report Template. On the Main

STEP 14 – Schedule Reports Assign Template to an Email Recipient After Creating and Saving a Report Template you can now Schedule Reports. This F

STEP 15 – General Settings Click on the “Configure General Settings” Button, as shown in Step 13. See Fig. 54 Fig. 54 The General Configuration

Shift Start Times: Adjust the Shift Times to Match your Requirements. See Fig. 56 The Purpose of Shift Start Times is to Allow the Call Event Reports

WaveWare Technologies, Inc. “We Deliver Information at the Speed of Light” Call Manager Software Call Manager Software: Monitoring Click

WaveWare Technologies, Inc. “We Deliver Information at the Speed of Light” Call Manager Software Call Manager Software: Alerts Window Clic

The Alerts can be “Canceled” by Highlighting the “Line” of the Active Alarm and Click the “Cancel” Button. See Fig. 64 Fig. 64 “Maintenance Alerts”

WaveWare Technologies, Inc. “We Deliver Information at the Speed of Light” Call Manager Software Installation and Activation This Section is

WaveWare Technologies, Inc. “We Deliver Information at the Speed of Light” Call Manager Software Call Manager Software: Report Generator -

Report Type Response Times: Sort By: Choices of Date, Hour, Room, Station or Call Volume. See Fig. 68 Fig. 68 Activity Listing: Sort By: “Time

Report Type - Continued Receiver Activity: No Sort or Filter, but Choice of Month and Date. See Fig. 71A and 71B Fig. 71A Fig. 71B

When All Choices are made and the Template is Complete, Click the “Save as Template” Button. Saving and Naming the Template Enter a “Template Name”

Generating a Report When All Choices are made and you are ready to Create the Report, Click on the “Generate Report” Button. See Fig. 74 Fig. 74

WaveWare Technologies, Inc. “We Deliver Information at the Speed of Light” Call Manager Software Call Manager Software: Assign Window For

Assign Window - Continued For Wireless Call Devices In this Screen, you have the Ability to Change the Room Assignment. You may “Un-Assign” or “Re

Troubleshooting – Inovonics Central Receiver Error Message – “ERROR – Error Initializing Inovonics Receiver” Occurs when: 1- The Central Receive

Troubleshooting – Paging System Error Message – “ERROR – Error Logging Into Paging System, Message Discarded” Occurs when: 1- The Paging Syste

Troubleshooting – Tamper Alert Alert Message – “Tamper Alert – 503 – Janet Call Cord” is Stating that Room 503 has a Problem with the Call Cord and

On the following screen: Click on the “Call Manager Software” Button. See Fig. 2 Fig. 2 Choose to “Save” the Software to a Folder on the PC or

This Ends the Call Manager Manual Please Contact your “Software Dealer” for Assistance or Questions. WaveWare Technologies,

Check for Available Com Ports This Utility will Search the PC for Serial Com Ports and give the Availability and Status of each. If you are not sur

Download Call Manager from WaveWare Website Download the Call Manager Software from the WaveWare Website and save to a Folder on the Desktop PC.

On the main “Call Manager Software” Screen, Click on the “About” Button, as Shown below. See Fig. 5 Fig. 5 Next, Click on the Registration Butto

Generating the “Request Key” for Call Manager After Clicking the Register Icon or Registration Button, Click the “Generate Request Key” Button. See